COMPANY POLICY

The Quality policy constitutes the general reference for the management of all activities having an influence on Quality. All staff are required to base their activities on the principles contained in this policy with a view to continuous technical, economic and qualitative improvement.

Through the setting up of the Quality Guarantee System we want to improve our image in terms of quality and company performance to give a guarantee to all Customers of our ability to provide high quality standard services.

The management directly plays the role of Management Representative.

The management has set the following objectives listed by priority:

• continuously improve customer satisfaction
• confirm the zero accident policy, a level we have always maintained
• guarantee the security of our customers' data and their systems
• ensure the customer's investments in terms of software and hardware in the long term by always proposing solutions that do not involve an upheaval of the system
• have a long-term relationship with staff
• the growth of staff skills
• creatively involve staff in the company organisation
• comply with applicable rules of both a mandatory and voluntary nature
• have a fleet of reliable and efficient suppliers
• continuously improve service delivery processes with the adoption of high quality software and materials. If this policy does not comply with the costs expected by the Customer, information will be provided with the Degree of risk so that he is fully aware of it.
• use internet collaboration tools in advance to reduce costs and service delivery times
• reduce the company's carbon footprint year by year by using self-produced electricity and reducing travel to what is strictly necessary
• have monitoring indicators that allow the degree of satisfaction of the aforementioned objectives to be periodically measured.

Everyone has the task of contributing to the achievement of objectives and the improvement of Quality.

At the beginning of each year, a plan of inspections is prepared aimed at identifying any shortcomings or possible improvements.

The increased competitiveness of the market and the difficult economic situation require everyone to make the utmost commitment to the realization of the initiative.

In our sector technical evolution is constant so the company has the desire to always present itself in line with these developments.

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